Pretty standard process. Started with a recruiter call then moved over to the hiring manager. Also spoke to a few other peers and was presented with a QBR deck to present with. Expect to put in a LOT of unpaid hours into researching the product which I found to be a tad tedious. During the QBR session, rather than focusing on customer priorities and KPI’s, they expect you to fully know the platform and asked multiple product related questions which I found to be hilarious, considering I’ve never had any formal training of the platform. Advice to management: focus on an actual case study, rather than a mock QBR. Us candidates are not product experts and have no formal training of the Abnormal platform. Instead, have an open conversation with how a CSM would prioritize their book of business based on the current customer initiatives. If you’re okay with putting in countless hours of unpaid work, then this interview is for you.

Initial interview with TA, followed by a Hiring manager interview. Third one with Peer with focus on Customer Success experience - competency interview. Process moved very fast until all communication halted. Requested feedback, good or bad. Ghosted.