Application Form Interview process: Online assessment with scenario questions testing customer service judgement and basic numeracy. Then a recorded video interview with timed questions. Harder than expected due to short time limits and limited preparation.

The interview process felt impersonal and poorly structured. The first step required recording video responses to generic questions with very limited time, which felt rushed and disconnected. After advancing, I completed a phone interview with a Senior HR Representative who emphasized having over 20 years of retail experience. Unfortunately, the experience did not reflect that level of professionalism. The audio setup made it difficult to hear clearly, and the tone throughout the call came across as disengaged and occasionally condescending. Given the emphasis on tenure, I expected clearer communication and a more candidate-focused approach. When asking questions, responses were often vague or redirected back as questions, offering little clarity. The overall lack of structure, enthusiasm, and clear communication made this portion of the process unnecessarily uncomfortable. In contrast, I went in-person and spoke to the Management Team who were professional, engaging, and a complete turnaround. They were more aligned with the company’s brand and expectations. Overall, the HR interview stage did not represent the organization well and could discourage qualified candidates before they ever reach the final interview.

Lovely, was amazing. Best interview i have ever had , definitely the best the interview iv ever had and i would definately recommend to have an interview with the same people as i had it with