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      Entretiens chez ADPEntretiens d’embauche pour Client Support Specialist Trainee chez ADPEntretien chez ADP


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      Entretien pour Client Support Specialist Trainee

      26 juin 2015
      Candidat à l'entretien anonyme
      La Palma, CA
      Offre refusée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez ADP (La Palma, CA) en mai 2015

      Entretien

      The interview process was very great, but slowed up. It started with my submitted application online. I then had to complete an online assessment which was pretty easy. A day later I was contacted by a recruiter for what seemed to be a 30 minute phone screen. Unlike others he was very patient, helpful and conversational. I was then contacted by a recruiter who conducted a more general interview with me for about 45mins to an hour. That interview also went smooth and just spoke to my resume (education, prior roles, involvement and general interest). I was then assured that I would be moved to the next phase of the interview process. I was then contacted by the same recruiter who became my point of contact with a schedule for my in-person interview and what to expect. A week later I met with a current Client Service Manager for my first phase of interviewing. When I tell you this manager has me on my toes I am not joking. She began our interview by stating I scored very high in the online assessment, higher than she'd ever seen. She then dove right into the interview by throwing all types of curve balls, scenarios, what-if questions and much more. It was one of the best interviews I had in a very very long time. I then went to watch a video on my the role and what to expect in terms of workload, trajectory and training in a separate room. I then met with the director of Client Services. His interview was more about getting to know me and had basic questions.Note: If you are not asked to go to meet with the director you are more than likely not a good fit. A week after my interview I was pretty eager to know of their decision, so I followed up with the recruiter before she could call me. The following day I was contacted with an offer for employment.

      Questions d'entretien [1]

      Question 1

      Why ADP? Where do you see yourself in five years? Tell me about a time when you have to deal with a difficult client. Tell me about a time where you had to deliverable unfavorable news. Tell me about a time you had to deal with a difficult internal customer. Make sure to study other client service interview posts like mine and review the questions posted. It really helped me. Also be sure to do your research on the role and the company.
      1 réponse
      5