J'ai postulé en ligne. J'ai passé un entretien chez A-Kaiser en janv. 2021
Entretien
• Analyzed past tickets for pattern recognition to identify and eliminate systematic issues and duplicate work. Increased customer satisfaction by implementing hard fixes on repeat issues. Reduced MTTR (Mean Time to Repair) and improved tickets’ NCT (Next Check Time).
• Resolved ticket inconsistencies for an accurate accounting of network outages and a correct determination of SLA accountability, avoiding millions in potential penalties.
Questions d'entretien [1]
Question 1
• Analyzed past tickets for pattern recognition to identify and eliminate systematic issues and duplicate work. Increased customer satisfaction by implementing hard fixes on repeat issues. Reduced MTTR (Mean Time to Repair) and improved tickets’ NCT (Next Check Time).
• Resolved ticket inconsistencies for an accurate accounting of network outages and a correct?determination of SLA accountability, avoiding millions in potential penalties?
