What you’ll be doing:

Business Monitoring & Workforce Support:

• Develop, maintain, and present KPIs and comprehensive reports (using tools like Power BI) to provide actionable insights.
• Conduct in-depth data analysis to identify trends, challenges, and opportunities, and communicate findings effectively to stakeholders.
• Create and refine workforce forecasting models to ensure optimal staffing levels, anticipate future needs, and uphold service quality.
• Provide ongoing support and solutions to colleagues and business users, ensuring adherence to departmental rules and procedures.

Project Management & Digital Innovation:

• Lead a diverse portfolio of projects, from quick-win initiatives to long-term strategic implementations, ensuring alignment with departmental goals.
• Gather and analyze user requirements, proposing innovative solutions such as AI applications (e.g., augmented agents for call centers).
• Define project scope, objectives, and deliverables, preparing compelling business cases to secure stakeholder buy-in.
• Plan, execute, monitor, and close projects, ensuring timely delivery, quality, and smooth transition of outputs.

Cross-Functional Coordination & IT Liaison:

• Act as the primary point of contact between the business, IT, and other stakeholders for strategic projects.
• Identify automation and digitalization opportunities within healthcare processes.
• Support the development, testing, and deployment of new applications or system modifications, ensuring they meet business needs and quality standards.
• Manage project communications, providing regular updates on milestones, risks, and issues to all relevant parties.

• 3-5 years of experience in Business Analysis and/or Project Management, with experience in the insurance or healthcare industry preferred.
• Strong data analysis, problem-solving, and visualization skills, with proficiency in Power BI or similar tools.
• Proven track record of managing projects using established methodologies.
• Knowledge of workforce management principles; experience with forecasting models is advantageous.
• Excellent communication and interpersonal skills, capable of engaging technical teams, business stakeholders, and senior management effectively.
• Fluency in English. Knowlegde of French & Dutch are also important.

• Competitive salary
• Hybrid working
• 35 days holidays
• Cafetaria plan
• Performance Bonus
• Meal Voucher
• Hospitalisation & "ambulatoire" Insurances
• etc.

Who we are: