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I’d like to thank you for your feedback. Thank you for touching on our cutting edge technology – we do pride ourselves as being one of the leaders of the travel technology industry. We feel it imperative that our employees are equipped with the latest gadgets needed for their job. In terms of your comments on salaries, I can assure you that all of our salaries are in line with market benchmarks and this is re-evaluated on a regular basis. The Customer Operations Representative role is an opportunity for people with varying levels of customer service experience to develop their knowledge and skills. We are proud that many of our team members have moved onto other opportunities internally as their experience grows. - Gillian French, Chief People Officer