Avis sur British Gas | Glassdoor.be

Glassdoor utilise des cookies pour améliorer votre expérience sur le site. En continuant, vous acceptez d'utiliser nos cookies. OK | En savoir plus

Avis sur British Gas

Dernière mise à jour : 21 février 2018
402 avis

Filtrer

Filtrer

Contrat PermanentTemps Partiel

2,8
StarStarStarStarStar
Tendances des évaluationsTendances des évaluations
Recom­mandent
Approuvent le PDG
British Gas Managing Director Mark Hodges
Mark Hodges
106 Évaluations

402 Avis des employés

Trier: PopulairesÉvaluationDate

  1. « Struggling business puts pressure on staff »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Administrative Assistant - Leicester, Angleterre (Royaume-Uni)
    Employé actuel - Administrative Assistant - Leicester, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue négatif
    Aucune opinion sur PDG

    Je travaille chez British Gas à temps partiel (Pendant plus de 10 ans)

    Avantages

    Flexible working hours
    Decent pay and benefits
    Opportunity to progress
    Lovely people

    Inconvénients

    Outdated and slow systems
    Lack of working together
    A lot of us and them mentality between teams and managers
    Your face has to fit to progress
    Difficult interview process
    Move from quarterly to annually paid PRP bonus payments
    No investment in staff training
    Unrealistic targets and lack of staff to complete goals
    Really poor communication throughout company
    Low staff moral

    Conseils à la direction

    Encourage a more working together process instead of teams and even individuals working in silos. Invest in your staff, listen to what they say and encourage progression within departments, recognize talent and improve staff moral. Update systems and processes, we are still using the same systems used 20 years ago. Communication is awful and scores low every year in the employee satisfaction survey, this needs to be addressed.


  2. « Customer Service Advisor »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez British Gas en Contrat Permanent

    Avantages

    Good Salary, Simple work,Nice people

    Inconvénients

    Monotonous work, Difficulty progressing, Poor management


  3. Utile (1)

    « Smart energy expert. Where did it all go wrong? »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Smart Energy Expert - Stonehaven, Écosse (Royaume-Uni)
    Employé actuel - Smart Energy Expert - Stonehaven, Écosse (Royaume-Uni)
    Ne recommande pas
    Point de vue neutre
    Désapprouve le PDG

    Je travaille chez British Gas à plein temps (Pendant plus de 3 ans)

    Avantages

    A lot of great benefits
    Tools, tablet etc all provided
    Was really enjoyable for the first couple of years
    Opportunity to earn more with standby and overtime

    Inconvénients

    It used to be enjoyable...but it’s now just all about getting boiler leads etc and so much micromanagement.
    It used to be about fitting smart meters but it’s almost like the business is more focused on trying to sell products rather than meeting a mandate. Pay negotiations... we were promised a pay rise in April...it’s now almost a year on and nothing. The lowest paying company in the smart metering industry by far. Management don’t listen to the team and what is actually the issues out in the field. Also having to be in the van half an hour before your start time... unpaid! what’s that about? ‘End of day process’ which basically means instead of finishing on time, you finish an hour later. Other engineers taking advantage of end of day, which affects everyone else.

    Conseils à la direction

    Listen to the engineers, every year it’s the same things that get brought up and nothing seems to get done. The moral of the workforce out in the field has taken a huge dip in the last year. Something needs to improve


  4. Ceci vous a été utile ? La communauté a besoin des contributions de chacun – Ajouter un Avis anonyme


  5. « Struggling »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue neutre
    Aucune opinion sur PDG

    Je travaille chez British Gas à plein temps

    Avantages

    BG is a very enjoyable company to work for. The people there are great and it is a very relaxed working environment.

    Inconvénients

    The company is currently struggling in an environment that has become increasingly competitive after the introduction of a lot of start-ups into the industry.

    Conseils à la direction

    Keep the current stability within the leadership team.


  6. Utile (1)

    « Messedup »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Service Advisor - Leicester, Angleterre (Royaume-Uni)
    Ancien employé - Customer Service Advisor - Leicester, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez British Gas en Contrat Permanent (Moins d'un an)

    Avantages

    Good pay , good working environment, easy to progress in to other roles.

    Inconvénients

    Horrible training, on job too many complains to deal with, your timed on each call although complain calls can take ages. Too many stats to maintain.

    Conseils à la direction

    Its not about stats all the time but customer.


  7. « Really busy call centre always under staffed and very stressful. »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Site Support - Leeds, Angleterre (Royaume-Uni)
    Employé actuel - Site Support - Leeds, Angleterre (Royaume-Uni)
    Recommande
    Point de vue négatif
    Aucune opinion sur PDG

    Avantages

    Good benefits and bonus if you hit your target. Nice friendly colleagues.

    Inconvénients

    Over worked no room for progression management to busy to help staff.

    Conseils à la direction

    More development opportunities and real training not side by side trained by current staff.


  8. « Customer Service Agent – Complaints »

    StarStarStarStarStar
    Ancien employé - Referrals - Complaints - Leicester, Angleterre (Royaume-Uni)
    Ancien employé - Referrals - Complaints - Leicester, Angleterre (Royaume-Uni)

    J'ai travaillé chez British Gas en Contrat Permanent (Plus d'un an)

    Avantages

    An impressive building with a canteen service from early morning until afternoon. A competent employer to work for. Easy to arrange one-to-one meetings with a manager. The staff in Referrals were generally happy.

    Inconvénients

    The training in Referrals was to learn on-the-job but wasn’t efficient. Due to circumstances and no management, I wasn’t fully trained up, which caused problems later on. The team leaders did lack professionalism and tend to gossip about an individual staff member.

    Conseils à la direction

    Take note of cons outlined above


  9. « Great company to work for »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Recommande
    Point de vue neutre
    Aucune opinion sur PDG

    J'ai travaillé chez British Gas en Contrat Permanent

    Avantages

    Great leadership team, good level of focus on people and frontline. Great training and development.

    Inconvénients

    Has it's fair share of red tape which slows things down and can be frustrating.


  10. « Great working environment »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Analyst - Leicester, Angleterre (Royaume-Uni)
    Employé actuel - Analyst - Leicester, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez British Gas à plein temps (Moins d'un an)

    Avantages

    Great working environment, the workplace really does take care of your needs. Good facilities and the people there are very supportive.

    Inconvénients

    Sometimes the offices can get cold, have to wear a coat inside. Other than that, not much I can pinpoint on.


  11. « Very positive with great exposure »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Manager - Édimbourg, Écosse (Royaume-Uni)
    Ancien employé - Manager - Édimbourg, Écosse (Royaume-Uni)
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    J'ai travaillé chez British Gas en Contrat Permanent (Pendant plus de 10 ans)

    Avantages

    Lots of people focus and personal development, flexible working options also available....takes pride in being a great place to work.

    Inconvénients

    Can be very demanding and fast paced - if not really driven can be a challenging organisation to keep up with.


Affichage 402 de 416 avis
Réinitialiser les filtres