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      UnityBPO

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      Avis sur UnityBPO

      Help Desk Position - Avis employé Help Desk Technician UnityBPO

      3,0
      12 août 2025
      Help desk technician
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Fully remote position with a semi flexible work environment. Gained valuable experience in high-volume ticket management and SLA-driven support. Exposure to healthcare IT and compliance-driven environments.

      Inconvénients

      Pay could be more competitive compared to similar roles in the industry. Generally understaffed Limited opportunities for advancement without moving into management. Training resources were available but could be more structured for new hires. Communication between departments could occasionally be slow, delaying resolutions. Benefits package was decent but not outstanding.

      Découvrez plus d’avis sur UnityBPO

      5,0
      18 juil. 2022
      Manager
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      UnityBPO is very supportive of their employees and even helps out with those that are in school. It's a great place to get your start a career as a tech.

      Inconvénients

      Some contracts are limited with what you're allowed to work on.

      4,0
      23 févr. 2026
      It service desk analyst
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Four 10 hour shifts. Work from home. Easy work if you are IT brained and have CompTIA A+ certifcation or similar experience. Customers/callers are mostly Healthcare professionals and treat you with respect. Rewarding to solve problems for people who appreciate it. If you hit your metrics the supervisors don't micromanage you. Team is super supportive with troubleshooting and communicating during high call volume.

      Inconvénients

      Pay is low for the skills I have. Entry level. Sometimes you take calls from senior citizens having problems with the healthcare app on their smartphones. You need patience for them. High supervisor turnover.

      1
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      Recherches associées: Offres d’emploi chez UnityBPO | Salaires chez UnityBPO | Avantages sociaux chez UnityBPO | Entretiens chez UnityBPO
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