Avantages
Decent work-life balance with paid holidays and PTO. plus Summer Fridays are nice. Some Colleagues are good people. Nice to wear casual clothes/jeans to work.
Inconvénients
The training here is horrendous. Part of that is bad communication from upper management and program teams down to the underwriting and customer solutions. Often it feels like managers/trainers/program teams assume everyone is CCed on an email or that the info is common knowledge. when there are changes that occur to processes, u/w, or policy changes, it takes reaching out to be informed. If you don't reach out, you may not know about the change for months. The tech issues are bad. The programs we use are so outdated and cause freezing or kick off. Have to restart everything frequently. Skype for business is so old school. Hours are not flexible. Salaried employees but we must be working 9-5 for coverage reasons - which most urgent items from brokers arent THAT urgent and could wait 12 hours. Can not leave early if needed unless approved by manager or cannot work say 6-10 if that was better for you unless approved. Finished work early? don't worry- you can't leave. Employee not valued or recognized for good work. Everyone gets the same maximum annual raise whether your the best or worst on the team. But bonuses can be decent. It's a job that i'm surprised Im still there.. There are no goals in place for promotions or new carerr opportunities. You arent striving to meet anything or any number in order to get a promotion. the day to day activities are all the same and dealing with the complaints from brokers is tiring. Low pay for the industry. no real incentive overall to continue. the culutre is mehh, nothing done to make employees feel special or feel like they are working for a great company. Not enough employees to get everything done. We're always behind on the work or some people take on/handle way more than others. Also convinced some employees don't do anything all day and handle like 5cases.
