Consistent management but job metrics frequently change - Avis employé Inside Sales Consultant TTEC

4,0
27 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Consistent, no pressure. Good management. Nice view

Inconvénients

Unpredicatble type of job and they change the metrics very often

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Réponse de TTEC
1mo
Thank you for sharing your feedback and for your time with us. We’re glad to hear you’ve had a positive experience with management and the work environment. We also appreciate your comments about changes in job expectations, as feedback like this helps us continue to improve clarity and consistency across the employee experience. We wish you all the best in your continued career journey.

Découvrez plus d’avis sur TTEC

5,0
30 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great company and good hours.

Inconvénients

Back to back calls but is manageable.

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Réponse de TTEC
4w
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
1,0
30 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The opportunity to work remote is the only pro.

Inconvénients

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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Réponse de TTEC
4w
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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