State Disbursment Unit - Avis employé Customer Service Representative Systems & Methods

2,0
27 juil. 2016
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great benefits, health insurance is high for family - but that's just about everywhere these days, nice friendly co-workers, and the work days fly by as its quite busy in the call center.

Inconvénients

Turnover rate is ridiculous One supervisor lacks compassion and lacks management skills Ten minute breaks are too short Company has rules that are only enforced on some employees Stress level can be high due to the type of calls we receive and having to watch our talk times adds more stress Only five paid holidays per year

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5,0
24 janv. 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Very good place, everyone is helping each other and understanding, definitely a family environment! It was such a great experience for me

Inconvénients

I didn't find any cons at SMI

1,0
16 déc. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Schedule & CEO has Christian values

Inconvénients

Toxic From the Top Down This was hands down one of the worst work environments I’ve experienced, entirely because of management. They were arrogant, condescending, and openly hostile, treating employees like they were incompetent instead of offering actual leadership. Training was a joke—confusing, rushed, or nonexistent—yet management had no problem blaming employees for mistakes caused by their own failures. What truly made this place unbearable was how management protected each other at all costs. They closed ranks, ignored legitimate concerns, and shut down anyone who dared to speak up. Accountability did not exist unless you were below them. Favoritism and ego ruled the workplace, not professionalism or respect. If you’re looking for support, growth, or even basic human decency from leadership, stay far away. This place burns through employees for a reason.

2
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