Sourcepoint - In-depthlook - Avis employé Employé (anonyme) Sourcepoint

Thank you for taking the time to provide such a lengthy review. However, it contains assertions that simply are incorrect, and so we’d like to provide a fact based response. We recognize we have much work to do to become the employer we aspire to be – but the good news is the majority of our employees enjoy working here, we have excellent tenure and we have grown consistently and aggressively over the past three years. 1) Growth Versus Peers. You are correct – over the past three years we have more than doubled our headcount and revenue, while expanding our profitability 3,800 basis points. No other sizeable mortgage solutions/services provider has done this during these last three years. We have accomplished this because of a well thought out strategy, great clients and a very strong team of many dedicated, passionate and loyal employees. We are proud of what we have accomplished and believe it is just the first part of a long and very exciting journey. 2) Hirings & Firings. Given we have grown by over 1,200 employees in three years, of course there has been a lot of hiring. However, our annualized attrition in India for CY18 was less than 25% voluntary, which is industry leading. And our involuntary attrition for India for CY18 was less than 1%. In other words, people really enjoy working with us, and us firing someone is extremely rare. 3) Growth Opportunities. Given our fast growth, almost all of our leaders have grown up from within the system. We believe a good and healthy balance is to hire 75% of our leaders from within and 25% of our leaders externally. Over the past year, we’ve been closer to 40% internal and 60% external, part of this was 41% year-over-year growth. Going forward, we expect to be closer to the 75% internal promotions target. Three of our five executive team members have been with the company for 8+ years and have been promoted two or more times during their tenure to their current role. This statistic is even truer for our senior management team. To sum this up – there are incredible growth opportunities for people who join us, who are committed, and who want to take the next step in their career. 4) Onshore & Offshore. About half of our senior operations leaders in the U.S. started their career in India and we believe this gives us a great balance into how to run an operation that spans 24/7 and three countries around the world. We are routinely complimented by clients that our integrated hybrid model is the best they’ve seen from a partner. 5) Aggressive Ramps & Expectations. Our business is in the U.S. mortgage industry. This industry is inherently a volatile, cyclical and seasonal industry. We have built our business in a way that ensures we are always able to find other roles for people when the market and/or our clients change on a dime. It’s that ability to support our clients in all environments that helps us grow and be viewed as a true partner of choice relative to our competitors. We are always thinking how we can insulate our employees from as much of the market forces as possible and we are always looking for ways – technology and otherwise – to do more of this. 6) Yes Men & Women. Anyone who has been in our senior leadership meetings wouldn’t recognize this accusation. We robustly debate, disagree and challenge each other and ultimately it results in a better outcome. Anyone who just says yes wouldn’t last long here. What we look for are creative problem solvers who have the self-confidence and capability to commit and deliver. Ultimately, we recognize we aren’t for everyone. But we are always working to get better. Better as a partner for our clients, and better as an employer for our employees. And, as we mentioned, we do have involuntary attrition of about 1% per year because we recognize that not only are we not the right fit for everyone, everyone is not the right fit for us. We wish you the very best in your next role and appreciate you taking the time to share your view.