Avantages
Paid time off is generous. Get to learn what an awful job is like. Get to learn how to work under aging middle managers and supervisors who's only remaining ambition is to coast the rest of the way to retirement while deflecting as much work as possible.
Inconvénients
I worked at Mapfre for my first job after graduating college. The pay is laughable considering they were requiring a bachelor's degree for the job at the time. Workday consists of taking random phone calls from unhappy customers back to back, all day. Customers will generally tell you about how much they hate you, the company, and the car insurance industry for ~20 minutes before they hang up and your phone rings again. Can be closer to 40+ minutes for customers who are senile or don't speak english (this is common). You also get to decide who is at fault in car accidents! (a fourth grader could do this) Software systems in the claims department are very bad. Frustration from waiting for them to load while on calls / troubleshooting them while working will cause your blood pressure to rise permanently and probably shave a few years off of your life. If you want to get paid next to nothing to be an overworked punching bag for a greedy car insurance company then this is the job for you. Had I not found a better paying job with enjoyable work then I would probably have offed myself. To those currently still working here: stop fantasizing about quitting and just do it - the grass really is greener on the other side.