A company of great ideas and poor implementation - Avis employé Technical Support Representative Intuit

2,0
1 juil. 2008
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Depending on your position at Intuit the pay is comparable if not competitive. Intuit likes to do things for the community. We have many programs to help local charities and the company sponsors 3 days of volunteer work each year in which you still get paid by the company even though you are off-site volunteering for a charity or shelter.

Inconvénients

Intuit is a place of wonderful ideas, but poor implementation. I have seen many good ideas become new programs or program features only to be disappointed by how poorly they were written or integrated into the program that each was doomed to failure. The average time for a leader to stay in my department is 1.5 to 2 years. This lack of consistant leadership creates confusion and low employee morale. Intuit has a very "Silo'd" culture. The left hand doesn't know what the right hand is doing. This is especially evident between the programmers and the support staff. Support agents don't have the ability to give feedback on bugs or enhancements. While programmers continue to add new program features, without warning the support staff before the programs are shipped to customers.

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5,0
3 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great engineering culture, supportive team, strong mentorship, and meaningful intern projects with real product impact.

Inconvénients

Large company processes can sometimes make onboarding and finding the right information slower at first.

5,0
27 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I really enjoyed working with Intuit because it was a fast paced environment that pushed me to grow professionally. I appreciated the strong focus on customer experience, the support from leadership, and the opportunity I had to advance into a Tier 2 role within the same season. It strengthened my communication, problem solving, and multitasking skills while allowing me to help customers during stressful situation

Inconvénients

One challenge for me was feeling somewhat disconnected from upper management and operations leadership at times. Most of my direct support and communication came from my team leads, who were very hands on and helpful. I tend to work best in environments where there is strong visibility and engagement from leadership across all levels.

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