Very little pay for work. Tax Pro's often think you are their personal assistant, and abuse your kindness. - Avis employé Client Services Professional and Receptionist H&R Block

3,0
21 févr. 2011
Recommande
Approbation du PDG
Perspective commerciale

Avantages

If you work as a Client Service Professional, you can take the tax course in the fall for $20 which is a great resume builder

Inconvénients

Very little pay, but that is to be expected for job. Tax Pro's will try to take advantage of your kindness and boss you around. CSP are there for the client and not the tax pros. Also, tax pro's are kind of lazy for only having to work 4 months of the year. They will act as if every client is theirs in the beginning, but as tax season progresses, they will all hide when walk-ins without appointments come in.

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5,0
22 juin 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great work during tax season

Inconvénients

Not available year round for most employees

3,0
23 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Flexible availability. Path for promotion is obvious and quantified.

Inconvénients

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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