Depressing work with bad targets - Avis employé Customer Experience Advisor Firstsource Solutions

1,0
8 juil. 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Pay was above average for the area.

Inconvénients

Targets set are ridiculous and they keep pushing for higher as people meet then, making it a constant treadmill you never reach the end of. Turnover is really high because people kept leaving for depression and stress.

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Réponse de Firstsource Solutions
1y
Thank you for sharing your experience at Firstsource. We're glad to hear that you found our pay to be above average for the area. However, we're sorry to hear that you felt our targets were too demanding and contributed to stress and high turnover. While we do have high targets to provide the best service possible to our clients, we understand that finding a balance between challenging goals and maintaining employee well-being is essential. Our colleagues play a crucial role in helping us deliver exceptional service to our clients, and we're grateful for their hard work and dedication. We also recognize the importance of providing support for our employees, and we have resources in place to assist those who may be experiencing stress or other challenges. We appreciate your feedback and will take it into consideration as we continually evaluate our practices to ensure a supportive and balanced work environment.

Découvrez plus d’avis sur Firstsource Solutions

5,0
4 déc. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great team support from everyone

Inconvénients

Not much pto and policy change

1,0
18 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

None. Deadful company. Stay away

Inconvénients

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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