Avantages
The money is alright for the industry and I met some lovely people through working there.
Inconvénients
The money being alright is not worth the detriment working here will have on your mental health and ability to have a life outside work. Had a long external training period just to be told to 'forget everything we'd learned' as it wouldn't be used. Had a couple of weeks max to learn the actual role (which is quite long for FWG training I found out) and then thrown in. Processes change on an almost daily basis and if you miss any meeting as stuck on the phone etc. you're rarely caught up. Shift patterns and entire roles are changed on a moment's notice and with no choice given in the matter. Some management are unprofessional and often rude and outright unsupportive. The culture matches this, there is no communication or welcome to the company from upper management/executives, you're very much made to feel like a bum on a seat/debt advice robot. They insist the department isn't understaffed, meanwhile other line managers are taking calls rather than supporting advisors and staff are taking hour long calls back to back for long stretches with no time to complete lengthy admin. They are then expected to remember several clients to complete this accurately, which is difficult at best and also complete this after their shift ends. The company have recently had funding from MAPS in which they have completely overestimated how much work is reasonable from their people, who are extremely competent but still human beings. They introduce new systems and ways of working with very little training/ implementation time. They completely changed the shift patterns with the absolute bare minimum notice just to change this again so it's impossible to properly plan your life around your hours without the potential this will completely change and little to no flexibility given. The only time I felt noticed for my hard work by the dept manager was when I told them I was leaving due to the negative impact the job had on me and they offered more money and to 'look at' my hours as they 'really wanted to keep me'. But it all felt to their own benefit rather than actually listening to the effect this job had on me as a person and I knew I wouldn't actually receive any extra support beyond a day or so.