Job Was OK - Avis employé Employé (anonyme) Array Services Group

As with any job, if you can be at work when you are suppose to be and can read a script without adding to or changing the words, it is an easy job. They work with you and train you if you are having issues.

Occasionally getting a customer on the line that is less then happy. If you don't know how to handle the call the supervisor will work with you to handle future disgruntled customers.

The vast majority of people working for Array Services Group, now Alltran, are all quite friendly. Many of the supervisors are friendly and helpful. The HR director Nikki is top-notch. Very professional and courteous. Quick to respond to emails and inquiries.

Management issues arose once the company was bought out by United Recovery Systems (URS). The executives at URS spend excessive amounts of money on travel expenses including airfare, hotel accommodations, and dining while creating a wage increase freeze for employees for many months, and sometimes years. The current CEO in the Sartell location is ethical and fair but seems to have little control over major decisions. Employee turnover is extreme and many of the top performers have left the company due to poor management decisions. It's unfortunate. Honest communication is severely lacking. The HR team member who covers payroll is disrespectful to employees and is slow to respond to emails and inquiries. She has discussed employee's personal issues with people not authorized to know. Very much a "me" person instead of an "us" person.