that was good, but I would ombit the swearing, also your tone of voice, and smile while talking to your customer

Give answers that are asked, using good listening skills, help the customer to the best of your ability. Calm the customer by staying calm at all times. Make sure you have answered all concerns the customer hash. Stay calm regardless of how rude the customers get. Ask if there is anything else you can help them with, and hang up if yo u have answered all questions have been answered. You can ask for their contact information too call back in a couple of days to make sure they are still satisfied