Your application includes 3 questions which test your ability to properly interact with a client. You will get an email to then take an online video interview. Very silly and it's a one shot deal.

I applied on their website, then reached out to recruiters/CX people in the company on LinkedIn. Got emails back and forth and then had to do short questionnaire/video interviews (from Take the Interview). They are not that hard but you don't get any prep time really (30 sec) because they don't show you the questions. It wasn't stressful as they are pretty standard CX/CS questions. Then a few days later they reached out and scheduled an in person at the HQ in NYC. Amazing office and everyone was super friendly, very relaxed, and casual. They have you wait in the glasses try on/retail area and then take you on a tour of the office and talk about the company structure and CEO. Then, lead to an all glass conference room for an in person interview. Met with 2 people, about 20-25 each. Nice guys and interview process/questions weren't too hard - mostly situation and example driven. Make sure you have many examples of how your skills or experience relate to the position. Also, company culture is super important, so I'd suggest researching and developing your reasons for why Warby. Lots of training and a very well defined idea of the position, definitely not a hit the ground running, left to your own devices job. Show your company knowledge and try to relate their process.