I got an application form in store (they can't hold CVs). Completed, then was called for a group interview. There were around 10-15 of us in the interview. We were asked at the beginning of the interview to bring a product into the room for a 4 year old girl (I chose an Animator doll). After the group interview, I was invited back for a one-on-one interview and an activity on shop floor where I had to engage with customers. Questions in group interview included introducing yourself, what 'great' customer service meant to you. Then we had to swap items that we'd brought in, and try and sell what you had. I luckily swapped my Animator doll for another so just said how it was so pretty and you could change its clothes etc. Interviewers are looking for you to say specific things about providing good customer service and going above and beyond. Also why you want to work for Disney - 'I like the films' doesn't really cut it! Need to say about great company values etc etc. One-on-one interview was more standard questions about my employment history. Activity on shop floor - they're looking for confidence and engagement. Lose all inhibitions and ask every single person if they need help in a smiley, cheery voice. It's what they expect you to do as a Cast Member so it's a necessary skill to have!