Contacted through phone, but couldn't talk at the time, had the automated system schedule to call me back. Answered a few questions through an automated system then was transferred to an actual person. They asked questions about how I had performed in past work situations. Then scheduled me for a face to face interview. Went to the interview and was asked more situation questions. I was then asked if I had any questions for her. Take this opportunity and ASK questions. Ask about how they want their employees to handle situations where a customer wants to speak to a manager and ask what is the monetary amount that an associate can take upon his or herself to adjust a price (ie: discount for damaged item, wrong ticketed price, price match.) Interviewer was very nice and we just had a conversation after questions were asked. Was called back the next day to schedule a second interview. I spent all day preparing for the second interview watching the videos on the website and retaining information because I was not told what the interview would be based on, but when I got to the store I was told there would be no interview and they were offering me employment.

20-minute interview, asked scenario-based questions and experiences with customer service. The interview had a video call component and an in-person interview. The interview had questions about comfort with learning new programs and asked about availability.