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      Entretien pour Customer Care Representative

      24 mars 2021
      Candidat à l'entretien anonyme
      Hartford, CT

      Autres retours d’entretien d’embauche pour un poste comme Customer Care Representative chez The Hartford

      Entretien pour Customer Care Representative

      14 oct. 2025
      Candidat à l'entretien anonyme
      Charlotte, NC
      Aucune offre
      Aucune offre
      Expérience neutre
      Entretien facile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez The Hartford (Hartford, CT) en mars 2021

      Entretien

      After applying online, I received a call from HR. I answered some questions regarding job compatibility, and I was told to take the online assessment. I took the online assessment and was called back the very next day. I was told I did very well on it, and I was scheduled for a video interview with the hiring manager for the following week. The hiring manager asked a majority of negatively worded questions. She heavily focused on asking me to describe past mistakes and disagreements at my former work place. She seemed a bit distracted at times because she was busy typing my answers into a computer instead of thoroughly listening to what I had to say. However, the interviewing manager made it sound like I got the job. She went into great detail about what I would experience day to day on the job and when training would start, etc. In fact, she spent a quarter of the interview selling me on the job. She told me how there was plenty of room for advancement and that with my experience, I would have many opportunities to grow within the company. I asked her if there was anything she would like me to clarify or that would hold me back from getting the job. She said no and that I should hear back in a week. I was surprised when I received the rejection letter. I have more than enough experience to excel at this entry level job.

      Questions d'entretien [1]

      Question 1

      Can you describe a time when you disagreed with your manager? Can you describe a time when you made a mistake? Can you describe a time when you had a problem with a former co-worker?
      1 réponse
      7
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez The Hartford (Charlotte, NC) en août 2025

      Entretien

      Two virtual interviews: first is the initial screening, verifying you and your experience, and a little more about the role with one person. Second interview is with two people and ask STAR structured questions.

      Questions d'entretien [1]

      Question 1

      Describe a time you handled a disagreement with your coworker, manager, or customer
      Répondre à cette question

      Entretien pour Customer Care Representative

      10 oct. 2024
      Employé (anonyme)
      Chicago, IL
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai passé un entretien chez The Hartford (Chicago, IL)

      Entretien

      Initial screening call interview, and then a follow up with team leaders of the role usually 2. They will ask you some STAR format questions and relevant experience regarding customer service.

      Questions d'entretien [1]

      Question 1

      How have you dealt with a difficult situation in the past at work?
      Répondre à cette question

      Entretien pour Customer Care Representative

      2 oct. 2024
      Employé (anonyme)
      Alpharetta, GA
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez The Hartford (Alpharetta, GA) en août 2024

      Entretien

      The first request was a email to request a phone interview. During the first interview it was two or three behavioral questions and going over on your resume in full. At the end of the call I received a request to schedule the next interview. The second interview with with two individuals a manager and a team lead. They were very nice and made me feel comfortable it felt like a regular conversation with friends.

      Questions d'entretien [1]

      Question 1

      Please name a time that you had to learn something new and quick and how did you handle it
      Répondre à cette question