J'ai postulé en ligne. J'ai passé un entretien chez TD en nov. 2025
Entretien
I applied mid september 2024, got a reply early november by email. the interview process is two parts (could be the same person depending on schedule).
first interview are general questions, tell me about yourself, why you want to apply, why TD, where do you see yourself in 5 years? can you describe a time where you went above and beyond for a customer? how would you deal with a frustrated customer, how do you deal with mistakes? Pro tip: try to provide detailed examples from your old job
second interview are more scenario questions, how would you show a client how to use the app, a cx comes in with a large amount of money what would you do or suggest?,
pro tip: try to learn how the app works in general, the more you know about TD the better they'll like you. Don't lie about any previous job, don't lie about the length of your previous jobs, don't lie about your roles, don't lie about certifications or diplomas.
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Expérience négative
Entretien moyen
Candidature
J'ai passé un entretien chez TD (Peterborough, ON)
Entretien
Multiple Interviews to be waitlisted. Then ghosted. Did not contact me to tell me I was no longer waitlisted. Told me I could wait for up to a year for an opening. Nobody is going to wait that long.
Questions d'entretien [1]
Question 1
How have you in the past, were required to upsell a product to a customer.
There were 2 interviews with the HR tram. The process was smooth, the questions were normal (no wierd ones), and the recruiters were very professional and welcoming. Based on the interviews only I felt like 'Yes, I would want to work with this type of people, with this type of culture.'
J'ai postulé en ligne. J'ai passé un entretien chez TD (Chilliwack, BC) en mars 2026
Entretien
The TD Bank interview for the Customer Experience Associate role was a comprehensive and well-organized process lasting approximately 30-45 minutes. It began with housekeeping questions covering legal work eligibility, education background, language skills, availability, and dress code expectations. The recruiter then conducted a thorough employment history review, discussing my current and past roles, including volunteer work, and clarified TD's outside business activity disclosure policy. The interview shifted to assessing motivation, with questions about why I chose TD and my interest in the Customer Experience Associate position, followed by a detailed explanation of the role's responsibilities—including providing legendary customer service, handling compliance and cash management, opening/closing procedures, and meeting quarterly targets. The core of the interview consisted of three behavioral-based questions exploring specific examples of exceeding customer expectations, taking ownership of mistakes and implementing solutions, and using technology to guide customers.