Interviewers were nice and enthusiastic, they were engaged and they were willing to answer any questions I had. They were friendly and patient so the interview felt like an informal interview.
J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Sun Life (Montréal, QC) en nov. 2013
Entretien
there is 4 steps: phone interview, english/french/math test (basic), in person interview with a manager from the call center, in person interview with a higher manager. its very basic but quite long! However, its not that difficult if you have the profile, but i know people who did not pass 1st step.
Questions d'entretien [1]
Question 1
how do deal with conflicts, what did you do to resolve the situation? What can you do to provider good customer service? how would you deal with a difficult customer? I can't remember much of the interview, but from what I remember, it would ask to give concrete example
J'ai postulé en ligne. Le processus a pris 4 jours. J'ai passé un entretien chez Sun Life
Entretien
Phone interview, then written test containing mathematical and grammar questions- straightforward questions. Then followed by an interview with a team leader asking to describe a time when... The overall process was good, and it seems like a nice environment to work in.
Questions d'entretien [1]
Question 1
Describe a time when you found a coworker's mistake and how did you handle it?
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Sun Life en janv. 2015
Entretien
Phone interview, two face to face interviews with testing (math + grammar). I was interviewed after my testing (which they checked to see if I was successful upon interviewing me) then proceeded to ask standard call center questions including situational based questions, etc. If you are familiar with standard call center questions then you should be fine. Then they spent 20 minutes telling me about the job.
Questions d'entretien [1]
Question 1
Asked me to read a script and asked questions based on it after.