A screening call with the recruiter. A vídeo call with the hiring manager and a couple face to face meetings with the team. I honestly expected much more from the hiring manager staff. I felt that there was a lack professionalism. Many times the hiring manager would talk over you. I wasn’t sure how to answer his questions when I am not allowed to talk. I personally thought about leaving the interview after the first 30 minutes. The people over there are really full of themselves. The people interviewing seemed like former IBM and Microsoft employees but the type of employees that are today with their technical skills outdated and not competitive among the young generation. If you are young and highly skilled, the chances are that you will not get the job. Maybe because that brings more competition to the team and set new standard for everyone else. The role was renamed from technical account managers to service account manager. That makes perfect sense because the people on it are not technical and there is nothing in this role related to account management. In a nutshell the role is a dedicated first level support to qualify issues and convey those issues to the technical staff.