The interview process was actually pretty fast and its broken into two parts. First you will go through a phone interview and by the end of the call they will determine if you shall move forward. The phone interview lasted about 10 minutes at the most and they just ask you questions based off of your prior knowledge/experience with customer service. Once you set up your in person interview you're going to take a typing test and a listening skills test and by that time your nerves should go down especially if you passed both tests. The in person interview is actually not as nerve wrecking as some may think. They ask you pretty basic questions, mostly personal questions to really see how you are as a person and see how you're going to handle irate clients. The interviewer does their best to explain the job all while making you feel as comfortable as possible.

Interviewer was super sweet and friendly and made me feel super comfortable, the questons were not hard ones at all. just about experiences and how i thought id benefit from the company and vice versa. Over all she got me even more excited for this whole new chapter in my ife than i already am.

If the representative calls you and you miss the call, they give you their extension when you try to call them back. When you finally get them on the phone, they seem to be rushing.