1. First stage was the online application, where I had to provide all relevant information (approximately 45 minutes). 2. Immediately after this I received an invitation to do 2 online tests: a personality test and numerical test. I was given 5 days to complete these. 3. Shortly after I completed the online tests I received an offer to participate in a telephone interview. In my case it lasted around 30 minutes and was essentially a conversation to confirm I am human, I had to confirm certain information I had provided in my initial application, followed by a few competency based questions. Be prepared to repeat yourself as they are writing down what you say and will ask supporting questions to make sure they understand what you are saying. 4. A few minutes after the telephone interview I was invited to a face-to-face one. This had 2 stages - a proper interview and then some role-play. The first part took around 45 minutes and was similar to the telephone interview, though more in-depth. There were a lot of motivational and competency based questions, such as: - Why Lloyds? - Tell me of a time when you had to get out of your way to help someone? - Could you recall a situation when you had to learn to do something differently, adopt a new process/system? Following the interview there was some role-play over the phone, as the job is customer service focused. I was given a fictional scenario which I had 5-10 minutes to read. I then had a conversation with the interviewer where he played a customer to whom I had to sell an insurance package based on his needs. I was offered the job the following day, so I'd say they're quite quick in assessing the suitability of candidates.