First, there is the application process, which includes a standard CV and Cover Letter. Then, there is a phone interview with someone from recruitment (honestly, a highlight of the experience; they're lovely) and an in-person interview. I found the in-person interview quite one-sided. There was no tour of the office, and it felt that they didn't try hard to get to know the interviewee. It was brief, but the real issue is that they never followed up to tell you that you were unsuccessful. When you've taken time off work for an interview and make the effort to attend, it's common courtesy to at least email to say you didn't get the job.