You go in to an assessment room and sit down with an assessor and a few from your group about 4 or 5 of you given a written paper with 3 different scenarios have 20 mins to answer the you do a group exercise where you have a discussion about a situation that could arise in the store also get 20 mins while the assessor watches how you interact.

QPretty simple, know your products, current trends etc. include others in group assessment as collaboration is important. Why John Lewis and how would you add value? How would you handle a disgruntled customer?