Question d’entretien chez NHS

How have I handled conflict

Réponses aux questions d'entretien

Utilisateur anonyme

27 nov. 2022

Clear and concise

2

Utilisateur anonyme

5 déc. 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.

Utilisateur anonyme

5 déc. 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.

Utilisateur anonyme

5 déc. 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.

Utilisateur anonyme

5 déc. 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.

Utilisateur anonyme

5 déc. 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.