Question d’entretien chez BankUSA
How do you handle a difficult customer situation?
Réponse à la question d'entretien
Utilisateur anonyme
8 nov. 2009
I usually ask the client to step into my office and explain the situation to me and I sit accross from them and listen very carefully. I find most times the customer wants to vent and have a person to listen to them. I solve the problem to the best of my ability and at all times letting the client know where we are within the situation
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