I applied on their website and was called about a week or two afterwards for an interview which I attended. It was a friendly, informal chat with the manager of the store and the assistant manager in their office.

You bring photos of things you do outside of work to talk about as an ice breaker. There are two interviewers. They ask what you know about Fat Face as a brand, what you will bring to the role, an example of you providing good customer service with a positive outcome and an example of you handling a complaint. It’s quite relaxed.