Applied online through indeed and got a phone call about a week and a half later to set up a phone interview. The phone interview was very basic, they just let me know about the position and if I ever worked in customer service. I was then asked to interview with another person from HR at the end of the week. The second interview was a series of questions basically asking about your leadership skills and how you would handle certain situations. They want to make sure that you have a good background of customer service because that's mainly what they strive for. I went to the third interview about 3 days after the second one. The third interview is with an area manager and they basically ask more situational questions and about you competitiveness and customer service experience. After the interview you then are given a sheet and expected to shadow people in the branch so you get an understanding of what the job entails. Background check takes a while so don't get discouraged if you don't get back right away.