Filled out my application and got a call within that first week. I was first invited to a phone interview by a recruiter in an entirely different state. I think that's awesome because they are getting everyone's opinion. The phone interview took 20 - 30 minutes and seemed to be the hardest part in my opinion. The recruiter asked the typical interview questions and was very professional. With how chalet ginger the phone interview was , I was wondering how the face to face interview would be. He then said he liked my answers and said someone would call me soon for next steps in the interview process. I got a call a day later by another recruiter in a different state again. She scheduled my interview with me and wished me luck. A week later I went to the face to face interview. It was me and about 6 other people. They pulled us in this room with big comfy theater seats and giant televisions where they explained everything about the job as well as the benefits. They made it a fun and professional environment. We were then pulled one by one for personal interviews by two different Team Leads. The first interview was typical questions again. It took about 5 - 10 minutes. The second interview was really easy and the Team Lead only asked me about 1 or 2 basic questions. That took about 5 minutes. They then took us on a tour in the building. The building had a lot of amazing features like a giant cafeteria that made me feel like I was back in school again and a work out room available to employees! After that we were good to go and said they would call us all the next day to let us know weather they were going to move forward with us. They were all very professional, friendly and knowledgeable. I didn't even have to wait till the next day. Two hours later I got an email from the recruiter saying they decided to move forward with me and that she would be my recruiter from now on. She said she would email me shortly with next steps in the hiring process. I received a phone call about a week later from another recruiter working for my recruiter with instructions on signing the offer letter, background check and drug test. I got all of those done within the 72 hours and that next week I received an official email saying I was fully hired on and ready to start next month's class. It is a longer process than most employers but they are really thorough and that shows me that they will also be this way with their employees so I accepted the offer! Can't wait to start!.

Consisted of an over the phone conversation with a recruiter who gave general overview of job and asked questions to assess overall job fit. Next step was an online assessment. If you pass assessment then you are invited to a career interview session. This takes approximately 90 minutes and consists of one on one interview with a hiring mgr and another brief view of contact center where you'd be working if hired and a overview of their expectations with job and high level overview of the benefits and discounts offered to employees.