J'ai postulé en ligne. Le processus a pris 4 jours. J'ai passé un entretien chez Capita (Leeds, England) en févr. 2016
Entretien
Well I applied online, got an email asking me to send them a day and time in which we can have a phone interview. They then called me and got my details and asked me a few questions such as What skills do you have? What makes god customer service? How to deal with an angry customer? Why work at Capita?
Then went in for interview, I had a group assessment (we were being watched on how well we communicated), then a typing test (had to listen to a fake phone call and type down there personal information-graded on how many mistakes we made and time). Then we did a numeracy and literacy test, and then finally did a one-to-one interview. This process took about under 2 hours. I just had this interview today so I'm still waiting for a reply!
Questions d'entretien [5]
Question 1
Challenge I had to overcome in my life?
How to deal with an angry/awkward customer?
Why work at Capita?
Interview process was pretty easy, interviewer made me feel at ease and asked your usual interview questions, after a couple of days I got an email to confirm they were offering me the job
J'ai postulé en ligne. J'ai passé un entretien chez Capita (Cork)
Entretien
I got a phone call and later i had video interview. Lady that talked to me asked couple of question about my experience and left the meeting saying that she will contact me. She never did.
J'ai passé un entretien chez Capita (Sheffield, Angleterre)
Entretien
I applied online and heard back shortly for an interview. The interview process was straightforward and I was informed of the outcome of the interview on the day to let me know that I had been accepted.
Questions d'entretien [1]
Question 1
Describe a scenario l of when you went above and beyond?