Le processus a pris plus d'une semaine. J'ai passé un entretien chez Capita (Leeds, England)
Entretien
Initial confirmation email for assesment centre advised I would find out on the day if I was successful. This didn't happen and instead they advised we would find out the following day.
It is now 7 days since the assessment and I still do not know the outcome. I have called the recruitment line 4 times and each time they have promised I would get a call back with an update. This hasn't happened.
Completely unprofessional and they don't seem to care
Questions d'entretien [1]
Question 1
Group Assesment- Listen to a call and discuss feedback as a group
Not overly challenging and a relaxed conversation. Scenario based questions, designed to test problem solving skills. Drawing on past experiences, a candidate should not be too stressed by the process.
J'ai postulé en ligne. J'ai passé un entretien chez Capita (Cork)
Entretien
A video call with someone calling from a different country & office. They ask stock questions and don't give feedback on your answers, so I assume the recorded video interview is then sent on for review. They weren't too sure of the shift hours or other job details. They ask standard fare questions, such as how would you deal with a difficult customer, how would you phrase an email and an example of you offering exemplary service to a customer.
Questions d'entretien [1]
Question 1
How do you deal with a client that is unsatisfied?
The process started with an online application where I submitted my CV and answered a few screening questions. After that, I was invited to a phone interview which focused on my experience and availability. Finally, I attended an in-person interview that included a group activity and a short one-to-one discussion with the hiring manager. Overall, the process was clear and well-structured.
Questions d'entretien [1]
Question 1
They asked me to take part in a group activity to see how I worked as part of a team. In addition, I was asked a few standard customer service questions such as how I would handle a difficult customer, and examples of times I have provided good service.