Thank you for sharing your feedback about the interview process. We’re sorry to hear that your experience felt negative. For customer support roles, we use case scenarios to better understand how candidates approach real situations they may encounter in the role. That said, we recognize that completing several scenarios requires a meaningful time investment, and your feedback is helpful as we continue reviewing how to make expectations, timelines, and communication clearer for candidates. While we are not always able to provide individualized feedback at every stage, we appreciate the time and effort you put into the process and wish you the best in your job search.