Applied through reed Had a telephone interview which was successful. I was then invited to an assessment centre. The assessment centre consisted of various stages. 1. spelling test 2. typing test 3. role play - you make notes on what information you think will be necessary to ask /tell the booker trying to book a car e.g. time of booking, pickup and dropoff location, size of car, price, payment method etc. 4. interview with a manager - why have you applied? what are your future aspirations? etc I received a response quite quickly, I think within a week.