I applied online and received an e-mail a couple of days later to set up a 30 min phone call. The recruiter was very friendly and informed me about the role and getting to know my background. The next step was an on-site interview a couple of days later. I was told to arrive 15 min early for a tour. I met two office managers when I checked in, they were both very welcoming and talked with me while I waited. A recruiter came about 5 min before the set interview time and showed me a quick tour. I was informed that there was another floor, which was where the support reps and some other departments were... I was disappointed to not have been shown that space since that applied more to the position, but the process seemed a bit rushed so that could make it for the set interview time. I then met with the manager and a lead, where we went over my background, getting to know more about the position and a role-play scenario. It was nice getting to know them both and learn about their backgrounds and position. At the end, I was told I would hear back by the end of the week or early the next week and that the next step would be a call with the CEO. Unfortunately, I did not move onto the next step but I appreciated the fact that she called me to let me know. Overall the experience was very positive, the recruiter was very responsive and updated me throughout the interview process.

Interview was simple. Team and department leads just want to get to know you, and test you a bit on product knowledge. Role playing section at the end - team lead acts as a disgruntled customer and you handle the situation as best you can. I was told that I would be moving forward in the process, later informed I was not selected for the position.