I was interviewed with one other person. We were asked the same questions, which we answered one at a time. The process was brief, very informal, and not difficult at all. They're mostly just looking to see how you handle cranky people on the phone and if you can keep your cool.

When you come in most likely there will be more people there but they call you in one by one. They ask you to spell a few words and read a script You know immediately if you get the Job