Question d’entretien chez The Travel Corporation
- Difference between a 1st Line and 2nd Line Support ticket
Réponse à la question d'entretien
Utilisateur anonyme
19 avr. 2022
First line is first point of interaction, usually under 5-10 minutes long. Second line is any interaction that requires further followup, is escalated, or can't be solved by basic troubleshooting means