Avantages
I have learned a lot while working here. If you really want to learn about the challenges of ecommerce, you have good access to real world customers and problems. The problems are so well known externally that the paths out of here are increasing every day. Bonus should be paid in March so I can tolerate it until then. Still some good people, but fewer all the time.
Inconvénients
Manipulative and Leadership As has been covered in other recent reviews, the executive leadership team has been overrun by low quality people from the acquisition of a competitor. These people are in way over their head, and they deal with this by backstabbing and lashing out. They preach transparency and openness, but the reality is that they are secretive and scheming. The head of People is particularly dangerous, they are so easily upset that there are many here who believe a long-tenured employee was fired after that employee rolled their eyes on an all-hands zoom call. The eye-roll was in response to the head of People backtracking and lying about a policy matter they had rolled out the week prior. Can it be proven? Probably not but CH is now a place where that is believable. Maybe a labor audit will find the evidence someday. Low Quality - Everything Some of these reviews complain about the quality of the engineering standards, some complain about the quality of the dsco product, some complain about the quality of the customer support org. Well, it is fair to say that everything is in a quality free-fall. Engineers are meant to embrace moving faster but, in most cases, they are just moving in circles because there is no collaboration or coordination. Standards are an afterthought, so every team is reinventing the wheel on every little thing and as long as you use RStreams (a poorly documented, internally developed messaging platform) you get a pass to do whatever you want. The office used to be a high-quality space with innovation at its core. Post-Covid we have moved into a space that is much, much smaller (which makes sense post Covid) that is more akin to working at a government agency than an innovative software company. Most of the people I have spoken to have had to spend their own money on stuff to make working from home comfortable (possible?) and there has never been a willingness to even discuss compensation for these purchases. The fake reviews on this site from management are also low quality - take those as a sign of the quality of their work. Arrogance is not Vision The CEO knows nothing about retail but is pretending to be a visionary. I have not heard a single example where his ideas for 3 pillars convert into products that will generate new money for the company. Aside from the ideas all being rehashed versions of the same ideas Frank had in the years previously, the only reason to believe they make sense is if you think this team can execute on them better than we have in the past. Good luck with that. The product and technology leadership are completely incompetent. The idea that better execution will lead to better results is laughable. There are ongoing rumors that both roles are being recruited for so maybe someone with legitimate credentials and skills will join. My advice to those candidates is to stay away - we have slipped too far behind to be able to recover. Things were not perfect in the past, but this has been a living nightmare. It will end for me soon. Hopefully it will end for others too.