Not the best, Stressful - Avis employé Customer Service Representative Progressive Insurance

2,0
15 août 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The pay is great and the training is long.

Inconvénients

Metrics, offering services you have little information on, stressful due to call volume daily. Very demanding, you are thrown to learn a new state in 4-6 hours. Immediately after expected to take calls at a fast pace. Lack of support in a timely manner. Just not a good work place, very boring no interaction with co-workers.

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5,0
30 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Strong Leadership Consistent Strategy People Oriented Culture

Inconvénients

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Inconvénients

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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