Customer Service - Avis employé Customer Service Representative Progressive Insurance

2,0
17 nov. 2016
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Training/trainers, Medical Insurance, ability to move schedule 2 hours ahead or back

Inconvénients

Supervisors are not required to take calls, forcing them to know policy changes or know where information is located so that coaching can be beneficial. NO SICK PAY. No SICK TIME. Any absence forces a meeting that basically threatens your job. You are in constant worry that you will lose your job over illness.

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5,0
30 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Strong Leadership Consistent Strategy People Oriented Culture

Inconvénients

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Inconvénients

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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