Owners are incredibly stingy and are INCREDIBLY strict and rigid. Not just "have high expectations" - they micromanage the crap out of us. And they very clearly don't care at all about offering basic employee comforts. There's not even a basic water cooler - if you want water, drink tap water. Personal space heaters are not allowed even if it's freezing cold in the building. Things like that. The owners have a "treat your (non-sales) employees like misbehaving children no matter how well they're doing" approach that makes it a miserable place to work, even though the work itself is fine.