Everyone is overworked and under appreciated. The company is severely understaffed after mass layoffs, and their answer is outsourcing jobs to the Philippines where they pay $5/ hour instead of $25. They sacrifice quality employees for cheap labor and the quality of work has suffered. Agents are angry and the blame is placed on the state broker team because they are the face of eXp for their respective states. They will literally except any agent to boost their numbers, even if the agent has been fired from every other brokerage they’ve worked at. They have zero regard for real estate law. If an agent complains about something, the agent gets what they want. There is literally a “No Buster Hotline” agents can call to complain if someone tells them no, and the broker team gets a call from leadership telling them “Let’s get to yes.” They make so many “exceptions” to their policies and procedures that the lines have become blurry and it’s difficult to keep up with who is held to certain standards and who isn’t. It all depends on who you know!
