‎ - Avis employé Technical Support WP Engine

5,0
30 mai 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Management and the progression internally would be the primary pros

Inconvénients

‎ Salary & workload would be the primary cons‎‎

avatar
Réponse de WP Engine
1y
Hello and thank you so much for taking the time to share your experience at WP Engine thus far! We're glad to hear you're feeling supported by your manager and that you see opportunities for growth and development in your role/team. If you're comfortable doing so, we'd encourage you to reach out to your EE Business Partner, Manager, or Support Leadership in order to learn more about your concerns in regards to workload and salary and hopefully address them. Thanks again for sharing your feedback, we're so glad you're here at WP Engine!

Découvrez plus d’avis sur WP Engine

5,0
20 janv. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Inconvénients

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

avatar
Réponse de WP Engine
4mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
4,0
23 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

-Fully remote so can work from home -Work/life balance is great, I never take work stress with me after I log off.

Inconvénients

-Management is unwilling to make changes at times, even when something can be optimized. -Some days can feel like you are overworked due to not enough staff to cover support queues

avatar
Réponse de WP Engine
1mo
Thanks for taking time to share your feedback with us. We are glad to hear that our virtual first model is having a positive impact on your experience. Creating an environment where employees can do meaningful work while maintaining balance is something we care deeply about. We also appreciate your candid input around decision making and workload. Your feedback on optimizing workflows and ensuring adequate coverage in support queues is important, and it’s something we continue to evaluate as we scale and prioritize across the business. Thank you again for your perspective and for being part of the team, your insights play a critical role in how we improve our processes and better support our teams.
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