Avantages
Free food, good leisure activities for staff on site.
Inconvénients
They underpay their technical support staff, and wonder why they have such high turnover. Except they don't wonder, they purposefully hire and manipulate staff into thinking it's a great working environment due to the office facilities. In reality, you will be making barely above minimum wage, expect to work a 24/7 rotating roster with zero shift loading, and get scrutinized by the management team for a $2500 increase, when their work is also sub par. Pretty disappointing considering the only reason their services and business is so popular is due to the level of support they provide, Angelo often comments on the "award winning" support staff in various Whirlpool articles, but he fails to mention the high turnover and lack of employee retention caused by the lack of compensation and toxic working environment. If you are applying here to further yourself in IT and or start your career on the helpdesk, just don't bother. Find an entry level position at another company, you'll thank yourself and you won't get burnt out due to handling ridiculous volumes of calls/tickets, again due to the lack of staff, due to poor managerial decisions.