Not a good place to work! - Avis employé Senior Manager TransUnion

1,0
22 avr. 2021
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I couldn't find any positive things to say about the company.

Inconvénients

The company is conflicted on how best to handle situations. I have seen people fired just because there is another person in the way to bring on one of their friends or to save their friends from getting fired in another role. I have seen a huge push to get men out of leadership roles just to put females in those roles. I have no problem with any female (black, brown, white, green) promoting up and certainly getting a fair opportunity to get paid the same as a man in the same roles. But, unfortunately, I have seen them promote people that are not qualified for those roles placed in those roles only to fail. It is not fair to anyone, as well as other females who are equally talented and worked hard for the same role. However, the organization cherry-picking talent based on the color of one's skin or the fact that that person meets a particular quota within the organization. The management turnover is huge and it is getting worse by the day because the company no longer backs managers or supports them while dealing with poor performing employees who refuse to work. It's much easier to send the employee home and pay them than it is to help improve their performance. The company is mirroring its policies around Silicon Valley and catering to those well connected. Only the individuals in Manager roles and above make any money. You have to get to a Sr. Manager or above to get a real yearly bonus. We continue to take on more with fewer people. They give everyone FMLA, Leave, etc. to try and get the yearly great places to work award while on the backs of those who show up each and every day. This organization is poorly run from the top down. The HR Department is not helpful and offers little to no value in service or help when truly needed. I would suggest you avoid their wonderful sales pitch when they try and hire you because you will be in a bad situation after you realize what the company is about.

avatar
Réponse de TransUnion
4y
Thank you for leaving your feedback. I’m disheartened to hear about your experience. As an organization, we take pride in providing various resources to spur individual achievement and career growth based on merit. Your comments are always welcome, and I hope we can connect to help understand and address the concerns, as I’d like to learn more. If you are willing, please reach out to me directly. - Teedra Bernard, Chief Talent and Diversity Officer

Découvrez plus d’avis sur TransUnion

5,0
18 mars 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The interview process was very smooth and the recruiter responded back fairly quickly

Inconvénients

After the first assessment, it took some time to hear back from them

3,0
10 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Inconvénients

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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